Call Management

Call Management

Kiistone provides a variety of contact centre services for social service provider organisations.

Kiistone’s inbound call team can personally answer calls on behalf of your organisation using call diversion technology. The service is responsive and personalised. It is a great way to manage incoming calls for organisations with staff who are not always in the office.

Divert Local Calls

A cost effective way to use Kiistone’s contact centre service is to equip your workforce with mobile phones and have Kiistone answer diverted local landline calls. This ensures timely and accurate call answering, allows your clients to make local calls and be connected to a mobile workforce.

Services

Kiistone’s call management service includes giving personal attention to every caller, call content logging, email and text messaging follow up where required.

After hours social work call response

The Kiistone after-hours call management service is staffed by professional social workers. It provides cover for organisations as a first response and ‘triage’ for calls outside business hours. This has proven to significantly reduce the number of organisations’ calls requiring a staff response. The service provides peace of mind for staff knowing that skilled social workers are exercising professional judgement in managing calls. This service is tailored to meet your specific requirements.

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